| Q1. |
How often can I change the menu cycle? |
| A1. |
If you are on a fixed price menu deal then all menu changes need to be agreed in advance. Simply submit your menu by email or fax to your Area Manager and he or she will cost it for you. Once you agree the price, agree a start date and you can start using it immediately. For those customers who are working on a fixed price per item/dish, there is an online method for updating your menu cycle. We can the changes or you can. The new prices will automatically be displayed as you make the changes. |
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| Q2. |
How do you account for diabetic or special diets? |
| A2. |
Diabetic recipes are normally setup alongside the normal choice on the menu and depending upon how many portions you require of both normal and diabetic you enter the number of portions required. Interchef will then generate the information you require in order to produce each dish. The diabetic menu items can be built in as part of your overall menu price or it can be done on an dish per dish basis. Indeed you could have separate menu cycle just for special diets if required. Its entirely up to you. |
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| Q3. |
How can I change a recipe? |
| A3. |
Fixed price menu recipes need to be changed in agreement with your Area Manager, normally by submitting the Recipe Change Form. However, if your operate a price per dish/item menu then you can make the changes yourself or we can do them for you. |
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| Q4. |
How can I change an ingredient in a recipe? |
| A4. |
Again if you are a fixed price menu you would need to agree any changes with your Area Manager. But if you are on a price per dish/item then you can use the online method and make your own changes yourself or we can make the changes for you. If there is an ingredient you would like to use but its not listed for you, just let us know and we will source it for you. |
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| Supplier Related Questions |
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| Q5. |
Who delivers the produce? |
| A5. |
Supply Direct uses a network of national and local suppliers to deliver the produce direct to your premises. National contracts covers the delivery of frozen and dry produce whereas the fresh produce (butcher meat, fresh fruit and vegetables, bread and milk) tend to come from a local supplier. |
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| Q6. |
How many deliveries do I receive per week? |
| A6. |
This depends very much on your current storage facilities and how many meals you are producing. Typically you will receive one dry and frozen delivery plus 2 butcher, plus 3 fruit and veg and daily deliveries of bread and milk. |
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| Q7. |
Who checks the deliveries? |
| A7. |
The deliveries are checked in by the person incharge of the stores. Somebody within the catering team needs to be given the duties of looking after stores. In some very large sites Supply Direct will employ a store manager to look after all of the store's duties. If you would like us to do this it can be included in the price. |
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| Q8. |
Who places the supplier orders? |
| A8. |
The orders are all placed via Interchef by Supply Direct. If you have a Supply Direct storeman onsite this may be one of his/her duties. |
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| Q9. |
Can I still see reps from other companies to get ideas on new products? |
| A9. |
Yes. We are always encouraging new ideas and flare in your menus and any help suppliers can give helps. If you see a product you would like to try let us know and we can source samples for you. |
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| Q10. |
Who vets the suppliers? |
| A10. |
All of our suppliers must possess at least a C pass certificate from our independent auditors STS. STS is an independent company of current and ex-practising environmental health officers who vet our suppliers to ensure their premises pass all of the food safety legislation. Suppliers receive at least two audits per annum, but can be audited upon request where clients request it or where we feel it may be necessary. Where clients wish to use suppliers who are not STS approved, we also have our own food safety auditor who can inspect suppliers as and when required. If suppliers do not pass our food safety audit and the client still wishes us to use them, Supply Direct will take no liability for them. |
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| Customer Support Questions |
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| Q11. |
Who counts and updates the system stock? |
| A11. |
Your Area Manager will count and update stock every 4 weeks. However, we recommend that your stores person counts stock once per week. We can provide training and advice on when best to do this. |
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| Q12. |
If I need a credit how do I get one? |
| A12. |
Contact customer support at our office (or your Area Manager) and once we have validated your claim the credit note will be issued. You would see this coming off your next invoice. |
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| Q13. |
How can I get a copy invoice? |
| A13. |
Interchef keeps a copy of all invoices for upto 6 months on the live website. These are then archived. If required we can give you access to the archive and you can search and print off the invoices you require or we can print them for you and post them out. |
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| Interchef Related Questions |
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| Q14. |
Who maintains the database? |
| A14. |
We can maintain your database. If you are a One Stop Shop customer database maintenance is built into the price. If however you have purchased a licence to Interchef and are carrying out your own purchasing for food produce you would need to maintain your own database. We can obviously maintain data but there would be a charge for non-One Stop Shop customers. |
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| Q15. |
How can I access my information from home? |
| A15. |
As Interchef is an Internet based Catering Management Information System you can access it from anywhere you have Internet access. To access it from home you would need Internet access either via a PC or cable or satellite television. Simply type in the address www.Interchef .co.uk in your browser and enter the login and password when connected and you will then have access to all the reports you use at work at home or wherever you happen to be. |
